For customers who do not have either current StudioCare™ or StudioCare SWAP™ coverage, priority technical support is available on a pre-paid, per-incident basis. Upon payment, a Sonic Studio support agent will make as many telephone or e–mail contacts, at the agent’s discretion, as are necessary to resolve a single issue expressly regarding a purchased product manufactured by Sonic Studio, LLC. Sonic Studio, LLC has sole discretion in determining whether or not an issue qualifies for Per Incident support. For example, known bugs or feature requests do not qualify under this program. If an issue is accepted by a Sonic Studio support agent, paid for, but not resolved as determined by Sonic Studio, the fee will be refunded. Per incident support is available during normal business hours of 9 AM to 3 PM PST. |
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| PACE iLOK Security KeyThe iLOK USB Key is used to authorize your Sonic Studio product. Does not include cable extension. |
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| iLok TransferTransfer for iLok License from one user to another. Please contact Sonic Studio support to verify ilok and serial number before ordering. |
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