For customers who do not have either current StudioCare™ or StudioCare Hardware™ coverage, priority technical support is available on a pre-paid, per-incident basis. Upon payment, a Sonic Studio support agent will make as many telephone or e–mail contacts, at the agent’s discretion, as are necessary to resolve a single issue expressly regarding a purchased product manufactured by Sonic Studio, LLC. Sonic Studio, LLC has sole discretion in determining whether or not an issue qualifies for Per Incident support. For example, known bugs or feature requests do not qualify under this program. If an issue is accepted by a Sonic Studio support agent, paid for, but not resolved as determined by Sonic Studio, the fee will be refunded. Per incident support is available during normal business hours of 9 AM to 3 PM PST. |
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| Pro Audio Per Incident Support provides assistance from our technical experts on specific issues or support requests |
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| Provides a replacement key file for your Sonic Studio HD or sB system. |
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| Amarra Annual Premium Support provides priority phone-in support and remote access assistance for updates and problem resolution. |
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| Amarra MINI Annual Premium Support provides priority phone-in support and remote access assistance for updates and problem resolution. |
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| Amarra Per Incident Support provides assistance from our technical experts on specific issues or support requests |
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| Re-license your copy of Amarra, MINI or Junior. Valid product serial number is required. |
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| The iLOK USB Key is used to authorize your Sonic Studio product. Does not include cable extension. |
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